Priti Patel presses rail bosses over passenger service


MP Priti Patel met with rail executives this week to raise concerns over passenger service levels on the Great Eastern Main Line.

The Essex MP for Stanway and Witham spoke to representatives from Greater Anglia about what steps the company is taking to improve passenger services.

In the meeting on Wednesday (27th June), Priti met with Jamie Burles, Managing Director of Greater Anglia and Jonathan Denby, Head of Corporate Affairs, to raise concerns about the short formation of trains, ‘Delay Repay 15’ and the disruption experienced as a result of the track defect at London Liverpool Street.

As the Chair of the Great Eastern Main Line Taskforce, Priti also questioned them about Greater Anglia’s longer term strategic plans for the railway and how they are meeting their franchise commitments.

In a statement, Mr Burles confirmed the operator has recently experienced some technical problems with rolling stock, resulting in shorter trains, however engineers have been working round the clock to fix these issues. Mr Burles added: “Passengers should see fewer short-formed trains from early July.”


Mr Burles also advised the operator was continuing to press for the introduction of ‘Delay Repay 15’ and that the final proposals for this would be submitted to the Department for Transport next week.

Priti said: “I had a productive meeting with Greater Anglia. My constituents and passengers across the Great Eastern Main Line have recently experienced a number of short-formed trains and overcrowding and I am pleased that Greater Anglia have been working hard to address these issues.

“Hopefully passengers will see fewer short formations in the coming weeks when these carriages are put back into use.”

Priti added: “I am delighted that Greater Anglia will soon be submitting their final proposal for ‘Delay Repay 15’. I have long campaigned for this to be introduced and I will now be encouraging the Department for Transport to look favourably on this proposal and approve the application, so it can be introduced for passengers as soon as possible.”

The Delay Repay scheme is a national compensation scheme that most train operating companies use to compensate customers for delays.